Frequently Asked Questions

General

Healthy Ride is Pittsburgh’s bike share system. Bike-sharing is meant for quick trips around the city of Pittsburgh. Customers can pick up a bicycle at one of the 50 stations throughout the city, return the bike at one of the other stations, and move about their day.
There is a station map on the touchscreen at each of the kiosks. Or you can see our station map HERE.
You can register in three ways. You must be registered before you can rent a bicycle.

1. Smartphone app: nextbike

2. Website: www.healthyridepgh.com

3. Call Customer Service: 412-535-5189

Enter in your personal information, then a method of payment. You will be charged $1 to activate your payment method. This $1 will be applied to your first ride. You must enter in a method of payment to rent a bike.

No. You can use a landline to register. You can then use the bicycle keypad to enter your phone and PIN. Call our Customer Service line 412-535-5189 with any problems.

Rules and Safety

While Healthy Ride does not offer helmets, all riders are STRONGLY encouraged to wear their own helmets. If you're in the market for a helmet, check out one of our local bike shops! Remember that you should replace your helmet after any major impact or every 5 years.

Standard Winter Weather Procedure

Winter weather conditions may affect the functionality of the Healthy Ride system. While we can anticipate and respond to winter weather as conditions arise, we want our riders to be safe and prepared for all of the different winter scenarios. Visit our Winter Weather Advisory page for details. Remember, you can report unsafe routes to Pittsburgh’s 311 Response Center. For more information, visitIf you do choose to ride during inclimate weather, please ride safe. Visit our Winter Weather Riding Tips for details.

Extreme Winter Weather

Safety is a top priority to Healthy Ride. If weather conditions threaten the safety of our riders, we will temporarily suspend service for all customers. Bikes already in use at the time of closure can be returned to any Healthy Ride station. In the event that Pittsburgh receives a storm of any kind that may interfere with the safety of our riders and will result in a full system closure, we will notify all of our registered users via our newsletter and to the main page of our website. If you want to ensure you are subscribed to our newsletter, simply check your account settings by logging into your account via the app “nextbike” or healthyridepgh.com. To receive real-time closures and openings, follow us via our Facebook and Twitter accounts @HealthyRidePGH
Riders must be 16+ years and must be 18+ years to register for the system.
In Pennsylvania, bicycles are treated just as any other vehicle. Follow all traffic signals and signs. Yield to pedestrians. Do not ride on sidewalks. We strongly encourage all of our riders to bring and wear a helmet. NEVER ride against traffic For more information and an illustrated guide to riding in the city, please visit: http://bikepgh.org/101/ To take a class to become a more confident rider, join one of BikePGH's Confident City Cycling Classes and your Healthy Ride rental will be free!
If you are in an accident and someone is injured or there is any type of property damage to the bicycle or other vehicles, call the police. Once you have a police report, you will need the officer’s name, the names of all persons involved, and a copy of the report. Please call our office to follow up, (412) 621-0464.
No. We strongly discourage riders from riding on the sidewalk, and in many cases it is illegal to ride on the sidewalk. If you need to use the sidewalk, please dismount and walk your bicycle. Please ride on the street, obey all traffic signs, and yield to pedestrians.

For more information on cycling safely and legally in the City of Pittsburgh, please see http://bikepgh.org/101/

Bike Rentals and Returns

You can rent a bike in three ways.

1. Use the smartphone app, it’s called “nextbike”, either: - Open the app, use the QR code reader in the bottom right of screen to capture the QR code on the back of the bicycle. - The app will tell you that the bicycle is available, simple press “Rent Bike” button. - A green light will flash on the dock indicating that you can release the bike. Pull the bike out within 30 seconds. - The app will provide a 4-digit unlock code. This is not necessary for rental or return. The unlock code is only used in conjunction with the bicycle cable lock OR, using the app, enter bike number into app, press “Start New Rental."

2. Use the keypad located on the bicycle enter phone number of your account, press OK, then enter your 6-digit pin assigned at registration, press OK. A green light will flash on the dock indicating that you can release the bike. Pull the bike out within 30 seconds. A 4-digit unlock code will be texted to your phone. This is not necessary for rental or return. The unlock code is only used in conjunction with the bicycle cable lock. Do not use the bicycle cable locks at this time.

3. Call Customer Service 412-535-5189 Customer service will ask for your phone and 6-digit PIN. They can rent the bike on your behalf if you are standing at a station. You’ll provide the bike number you want to rent. A green light will indicate the bicycle is released from the dock. You have 30 seconds to pull out the bike.

Align the bike in the direction of the dock. Direct the front wheel toward the dock, (the lock is on the left side of the fork) and make contact with the dock and push the bike into dock firmly. A successful return will be confirmed with a green light on the dock. Wait 30 seconds and try to pull the bike back out: if it pulls out, you have not returned your bike. Try again. If you're having trouble with one dock, simply move on to another.
Once registered, you may rent up to 4 bicycles at one time. Each bike is the same rate, $2 per 30 minutes. If you are a monthly member, you will be charged $2 per 30 minutes for each additional bicycle you rent.
OK, here’s the thing: there are two different numbers you need to know. Your PIN number is a 6-digit number that was emailed, or sent using a text, when you registered. Keep your PIN safe, do not share it with anyone. If you use the bicycle keypad, you will use your PIN every time you rent a bike. The 4-digit unlock code is only used in conjunction with the bike-mounted cable lock.
If all station docks are full, park your bike close to the station kiosk. Go to the back of the bike and hit OK on the bicycle keypad. Then, lock the bike to itself using the internal cable lock located directly behind the basket. Insert the lock through the front fork of the bicycle until it locks securely to the opposite side of the fork.  Wait until the bicycle keypad says "Returned". Please note that it may take a 30-60 seconds for the computer to register your return. If you have questions or issues with your return, please call Customer Service at 412-535-5189 to ensure your bicycle was returned correctly.
If you are making a brief, temporary stop and want to lock up your bicycle during your trip, simply remove the cable lock from it's holster behind the basket and insert the cable lock through the front fork until it locks in on the other side. When you return to the bicycle, either enter in your 6-digit customer pin code or the bicycle unlock code located in the app or your rental text message. Hit OK. The lock will release and you can remove it from the front fork and return it to it's holster. Ride on! **Please stay within the system limits when using this feature. If you are too far outside system limits, the bicycle may not have enough cellular service to unlock.** **This feature is not considered a return. You will still be on your time while the bicycle is temporarily locked. You must return the bicycle to an official Healthy Ride station.**
Yes! You can temporarily park your bike outside of a station. Simply insert the cable lock through the front fork and make sure it firmly locks in the other side. When you return to your bike, either enter your 6-digit pin on the bike keypad or enter the 4-digit unlock code located in the nextbike app or text message for your current rental.  Hit OK. The cable lock will release. Return the lock to it's correct position in the holster attached to the basket. Note: Temporarily parking your bike will NOT stop the time on your rental. You will continue to accrue rental time whenever a bike is not parked at an official Healthy Ride station.
No. Only rent bicycles when you are physically at the station. Although the mobile app will allow you to rent a bicycle from an offsite location, do not do this. The bicycle could be retrieved by another individual.
The green light on the dock will confirm that you have returned the bike successfully. If you don’t get the green light on the dock and you are still able to remove the bike from the dock, you are still being charged for your rental. It sounds strange, but try to shake the handlebars in the dock. If you still don’t see the green light, try another dock. Please use care to ensure your bike is properly returned. As outlined in the Rental Agreement, you are responsible for every bicycle you rent until that bicycle is properly returned at an official Healthy Ride station. Bicycles that are not properly returned can result in additional charges and penalties to your account for rental time, bike retrieval fees, or an $800 charge for bicycle replacement.
Call Customer Service or look in your app. This is the best way to ensure that the bicycle is not rented on your account. Customer service will verify that the bike is still docked and will end your rental.

Costs, Memberships and Fees

Pay-As-You-Go Riders: Rides are always just $2 per 30 minutes, plus tax. So for example, if you take out a bike for 90 minutes, you’ll be charged $6.

Standard Monthly Members (unlimited 30-minute rides): If you go over 30 minutes in a single ride, you will be charged $2 per 30 minutes. So for example, if you take a 60 minute ride, you’ll be charged $2, plus sales tax.

Deluxe Monthly Members (unlimited 60-minute rides): If you go over 60 minutes in a single ride, you will be charged $2/additional 30 minutes. So for example, if you take a 90 minute ride, you’ll be charged $2.

If you cancel a standard or deluxe monthly subscription before 3 months, you will be charged a $5 administrative fee. If you upgrade from a standard monthly membership to a deluxe monthly membership, there is no charge. If you downgrade from a deluxe monthly membership to a standard monthly membership, there is a $5 administrative fee.
Yes. We are working to create a cash payment option, but for now, you must have a credit or debit card.
No. We will not place a hold on your credit or debit card.
New for 2016! We are currently offering a limited-time annual membership. These memberships will not be available all year, so create your registration now, and select an annual membership from our subscriptions drop down.
We do! You can visit our Group Membership page or contact Erin Potts at 412-621-0464 or [email protected] for information on group memberships.

Mobile Apps

The app is called nextbike. There is one app for all nextbike systems worldwide. Download it from Google Play or iTunes. There is no Blackberry version.
Check to make sure that you have enabled GPS in the nextbike app.
Check to make sure that you have allowed the nextbike app to access your photos/camera.
© 2017 Healthy Ride Pittsburgh
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